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• Lamenting Air Canada's "new era"
• 6 days ago
• It is a New Era in Travel, at least according to the subject line in an email I received yesterday from Air Canada. Air Canada has launched On My Way, which they advise is the ?new name for peace of mind?.
  
  This program gives access to 24/7 customer service to rebook on the first available flight and arrange complimentary hotel, car rental, ground transport or meals in the event of a f ...

• Airline crisis deepens
• 13 days ago
• This is no doubt that the US airline industry is in crisis caused in large part to the current record-breaking fuel prices. This crisis isn?t something that $25 second bag fee and slowing flight speed a few km/hr will resolve. Airline execs know this.
  
  Extreme fare increases and dramatic cutbacks in flights will be required. This will, as outlined very well in a USA Today article, r ...

• Going Green
• 23 days ago
• Many providers within the travel industry are trying to facilitate travel decisions for environmentally concerned travelers. Check out Orbitz?s section on energy-efficient hotels and Expedia?s ?Going Green? store.
  
  Hybrid car rentals, volunteer vacations and carbon offset programs are all a part of the travel industry?s efforts to go green. There are varying levels of cynicism about t ...

• Do Travel Writers Go To Hell?
• 27 days ago
• Do Travel Writers Go To Hell? This is the title of a new book by Thomas Kohnstamm, a former Lonely Planet travel writer who has admitted that he did not always visit the places he reviewed for Lonely Planet.
  
  Mr. Kohnstamm blasts the venerable Lonely Planet for its unrealistic deadlines, lack of money and lack of support to authors while on the road.
  
  The scandal is troubli ...

• Delta and Northwest: Fasten your seatbelts, there will be turbulence
• 28 days ago
• If you?ve picked up a newspaper in the past week, you?ve likely read that Delta and Northwest have agreed to merge in a $3.1 billion deal that would create the world?s largest airline.
  
  Skepticism abounds within the industry and among travelers. We can?t be blamed ? there isn?t a history of seamless airline mergers.
  
  Delta and Northwest CEOs, Richard Anderson and Doug Stee ...