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• Customer Experience Intelligence and Text Analytics
• 1 day ago
• Several months ago, I wrote a piece about Voice of the Customer (VoC) and how text analytics companies are getting good traction from this application.  I recently got an update from Sid Banerjee, CEO of Clarabridge that further supports this observation.  Clarabridge, an independent text analytics vendor is garnering much success with what it is [...] ...

• What’s Next For Text Analytics?
• 9 days ago
•      When I first started to research the text analytics industry about three years ago, people didn’t understand why I was so interested in this nascent marketplace.  I had always anticipated how important it would be.  I remember working at Bell Laboratories, in the 1980s, analyzing structured data using advanced data mining techniques, trying to predict [...] ...

• A different way to search?
• 21 days ago
• I recently had an interesting conversation about classification and search with James Zubok, CFO of Brainware, Inc. Brainware is a Virginia based company that was once part of SER Systems AG, a former German ECM company.  Brainware provides products that help companies extract information from unstructured and semi-structured documents, such as invoices, order forms, contracts, [...] ...

• SAS Purchases Teragram
• 57 days ago
• Monday, SAS announced that it had purchased Teragram, a privately held natural language processing (NLP) company, for an undisclosed sum.  Teragram is now a SAS company meaning that the Teragram brand will be maintained.  Its solutions and OEM business will be retained.  A good move for SAS This acquisition is a good move for SAS for a [...] ...

• Database Activity Monitoring
• 61 days ago
• Data makes the world go ‘round and a lot of this critical data resides in databases.  This is why it is important to monitor database activity in order to prevent attacks and invasions.  I recently had an interesting discussion with Rani Osnat, VP of Marketing at Sentrigo Software about its database monitoring product called Hedgehog [...] ...