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• Monday’s Musings: Decoupling Support From Maintenance - What Apps Vendors Can Learn From Microsoft Dynamics
• 2 days ago
• Who Says Support Has To Be Bundled With Maintenance? About a decade back, vendors would offer support and maintenance as two separate line items on their contracts.  Support would run about 5 to 10% the license fee and so would maintenance.  Keep in mind, average support and maintenance fees were under 15% back then.  Here’s a [...] ...

• Research Report: The 18 Use Cases of Social CRM - The New Rules of Relationship Management
• 5 days ago
• Analyzing The Demand For Use Cases In Social CRM Since joining Altimeter Group, I’ve had the pleasure of collaborating with my colleague Jeremiah Owyang on Social CRM.  On a daily basis, the requests for Social CRM strategies escalated from all parts of the organization. In fact, requests reflected all facets of CRM including the usual sales, marketing, [...] ...

• Tuesday’s Tip: When To Go With A Two-Tier ERP Strategy
• 8 days ago
• Purpose Built Capabilities And Cost Savings Drive Push For Two-Tier Apps Strategies Recent Software Insider data surveys of next gen IT leaders in Q3 2009 and Q1 2010 show a 10% increase among organizations considering a Two-Tier ERP apps strategy (see Figure 1).  Key drivers behind moving to a Two-Tier ERP approach stem from: Purpose built or [...] ...

• Wednesday’s Whispers: People Whispers - February 2010
• 14 days ago
• PEOPLE WHISPERS: MOVES, PROMOTIONS, AND MILESTONES* As always, thanks for your emails and alerts. If you’ve got a change or know of a promotion, keep dropping me a line! If you need a referral, and we’ve worked together in the past, don’t hesitate to reach out to me via Linked In. Paul Alessi is now a Buyer [...] ...

• Quarterly Financial Tracker: Q4 CY 2009 SaaS Vendors Continue To Trump On Premise Vendors In YoY Growth
• 14 days ago
• The Year Of SaaS Shows… And Yes, In This Economy. The recession continued to take its toll on software sales with a slight impact to the SaaS vendors.  Growth rates have come down from the high 30’s to the low 20’s.  But with “flat the new growth metric” in this down economy, results remain impressive.  Traditional [...] ...