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• New Book about applying personas in Japan
• 8 days ago
• Here's another book on personas and user centric design for you to recommend to your Japanese colleagues and friends. The Japanese title roughly translates as: After you've made a persona, what's next? Designing User-centric web sites. It was written by... ...

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• 8 days ago
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• Monetizing Twitter - Advertising on your feed
• 22 days ago
• I never caught the Twitter bug. I admit it. I'm square. Oh sure, I tried it out. But I discovered that my usual response to twitter's perenial question "What are you doing?" was "What's it to you?" On the rare... ...

• How not to talk to your customers - The eMail hall of shame
• 29 days ago
• I am a pretty satisfied customer of First Direct bank. Their 24 hour telephone and online service is very convenient for me, since I live a long way from the UK. In my experience, First Direct call center agents are... ...

• Japanese Systems Engineers - Too busy firefighting to do jury duty?
• 29 days ago
• I want to thank Akky Akimoto of Asiajin for pointing out a story in Japan's Mainichi newspaper about Exemptions for Jury Duty in Japan (article in Japanese). Akky points out that "Systems Engineer" is one of the jobs in a... ...