In a research study we did last spring of over 1300 small businesses we were not surprised to find that most of them did not use CRM because of the expense and the overhead of data input (two most popular reasons). When questioned further we found that most small businesses did not see CRM as critical, although tracking their customers and prospects was. The focus in small business is on the custo ...
This is a first look at a new collaboration application from OpenACircle.com
After 20 years of looking at collaboration applications, and having seen thousands, when a vendor tells us their new application is not only easy to use, but a Web 2.0 application built for small teams (under 12 people) and that it seamlessly integrates synchronous and asynchronous collaboration functions, we at Collabor ...
I have been at the Dialogic analyst conference for the past day or so. Last night they took us to Yankee stadium, which I had not seen since my grandfather took me there to see a baseball game as a kid. It did bring back some old memories. Speaking of old memories, my Dad did pass on today at 12:04 pm.
Meantime back to the Dialogic conference. I normally would not cover Dialogic as they are nor ...
I have not blogged in almost a month, which is unusual for me, but some unusual things have been going on. A week or so ago, my Dad (82) had a stroke. He walked into the emergency room with his girlfriend and was able to talk at that time, but as the bleed in his brain got progressively worse so did the paralysis and brain damage, until a neurosurgeon saw him a day later and said not only was the ...
After 16 months the recent release of Google Sites was disappointing on many levels. There is no API, where there was one in JotSpot (before Google bought it). JotSpot was built as a wiki application environment (another that we know of that includes collaboration functions is GroveSite). I realize that Google had to re-write much of JotSpot over the last 16 months (at least we hope that is what ...