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• Patterns from Innovators
• 15 days ago
• I had the great privilege of participating in an Innovation panel at Sensors Expo in Chicago on June 11, 2008. The panel of experts included Audley Brown, director of advanced propulsion system controls for GM’s PowerTrain group, Dr. Nat Sims from Mass General, who runs SimsLab for anesthesia and critical care, Jon Frederickson from Innocentive who recruits “seeker” organizations to engage i ...

• Enterprise 2.0: Take the Plunge!
• 17 days ago
• By Matthew Lees, VP and Consultant, Patricia Seybold Group
  
  
  While the term “Enterprise 2.0” looks like what the rebuilt Star Trek space ship might be called, it’s also the name of this week’s just-concluded conference in Boston on the sociological, operational, and technological changes in the way people are working and companies are conducting business.
  
  

• CNN’s I-Report Initiative Promotes User-Generated Content
• 26 days ago
• During our Visionaries meeting, which was held in Atlanta in mid-April, we had the opportunity to tour CNN and to meet with Tyson Wheatley, one of the founding editors of CNN’s I-Report initiative. This is the section of CNN’s Web site (www.ireport.com) where anyone over the age of 13 can upload their own photos, videos, audios, and/or text submissions as long as that content complies with ...

• Customer Scenario® Patterns
• 46 days ago
• For many years, I’ve been aware of the value locked up in the design patterns that have emerged as business and consumer customers have co-designed their ideal approaches to everything from how they’d like to invest for retirement, to how they’d like software to install, to how they’d like to make a purchasing decision in our Customer Scenario mapping sessions. We published our first Custome ...

• 47 days ago
• At Airbus, documentation (100 separate manuals) for the 380 is handled by 1,000 people around the world, each one working on different subsystems. This information is delivered in applications and formats that are appropriate to the jobs of the target audiences (pilots, mechanics, flight engineers, baggage handlers, etc.).
  
  What can we learn from the best practices that Axel Sellme ...